Legal
Refund policy
How refunds work for SocialChat plans paid by card or Easypaisa account. It is part of our terms of service.
Last updated 1 October 2026
Monthly plans
Paid plans are billed one month at a time. You can cancel or move to a smaller plan at any time from Billing in the app; the change takes effect at the end of the month you have paid for, and you keep your plan until then. We do not refund the unused part of a month.
When we refund in full
- You were charged twice for the same invoice.
- You were charged an amount different from the one shown before you paid.
- You paid an invoice that our team had already marked as paid another way, for example by bank transfer.
- The service was unavailable for most of the month because of a fault on our side.
Our system flags double and mismatched payments automatically, and we refund them without you having to ask.
How to ask
Email support@socialchat.pk from the account owner's address within 30 days of the payment, with the invoice number and the payment reference shown in Billing. We reply within two working days.
How long it takes
Refunds go back to the card or Easypaisa account you paid with, in Pakistani rupees, for the amount you were charged. Easypaisa and your bank usually take 7 to 14 working days to show the money in your account.
See also our terms of service.
Contact
SocialChat
Email: support@socialchat.pk