Everything you need to answer, sell and follow up

Connect the accounts you already have. Customers keep writing where they always do.

WhatsApp

Your WhatsApp Business number through Meta's official platform: text, photos, documents, voice notes, approved templates and delivery receipts.

Instagram

Direct messages to your professional account, with photos and quick-reply buttons.

Facebook Messenger

Messages to your Facebook Page, with read receipts and buttons.

Telegram

Connect a bot made with @BotFather and answer its chats.

TikTok

Direct messages to your TikTok business account.

Email

Forward your support mailbox. Replies go out from your own address, in the same thread.

Website chat

Add one line of code to your site. Choose the colour, greeting and the details you ask visitors for.

One list of every conversation, organised so nothing gets missed and no customer gets two answers.

Assignment

Give each chat an owner, reassign it, or leave it with the team.

Statuses and priority

Mark chats open, pending, snoozed or resolved, and flag the urgent ones.

Private notes

Talk a chat over with colleagues right inside it. Customers never see notes.

Saved replies

Answer common questions with one click, and keep wording consistent across the team.

Tags

Label chats and contacts so you can filter, report and target campaigns.

Reply windows

SocialChat shows when a channel's free reply window closes, and offers your approved templates after that.

An assistant that answers from what you teach it, and knows when to step aside.

Your own knowledge

Add documents, price lists and policies. The assistant answers from them, not from guesswork.

Your language and theirs

It notices the language a customer writes in and replies in kind.

Working hours

Let it cover nights and weekends, or every hour. You choose.

Hand-over rules

It passes the chat to a person when the customer asks, a keyword appears, a VIP writes, or it isn't confident.

Spending limits

Set a monthly budget per workspace, and bring your own AI provider key if you prefer.

Close the sale where the conversation happens.

Orders

Create orders from the chat with products from your catalogue, and follow them from confirmed to paid and fulfilled.

Payment links

Send a secure Stripe payment page. The order is marked paid when the payment comes through.

Store connections

Import products, prices and stock from Shopify, WooCommerce or your own system, and send orders back.

Appointments

Book services with staff availability, and block times that are busy in their own calendars.

CRM

Keep leads, deals and companies next to the conversations they came from.

Reach the right customers, and let routine work run by itself.

Campaigns

Send approved WhatsApp templates to a segment of your contacts and follow the results.

Automations

When a message, new contact, order or booking matches your rules, SocialChat can reply, tag, assign, create a lead or task, notify your team, or wait and follow up later.

Google Contacts sync

Bring in your saved contacts. Numbers you already know show up with their names.

Reports

Conversation volume, response times and what the team and the assistant handled.

Room for every brand, branch and person, with the right access for each.

Workspaces

Run several brands or branches from one account, each with its own channels and team.

Roles

Owner, admin, manager, agent, sales, marketing, finance, developer and read-only roles, or your own.

Activity log

See who connected a channel, changed a setting or a teammate's role, and when.

Data protection

Channel tokens are stored encrypted and each business's data is kept apart.

Connect SocialChat to the systems you already run.

REST API

Work with contacts, conversations, replies, products, orders and appointments using workspace API keys with limited scopes.

Webhooks

Receive signed events for new messages, contacts, orders and more, with retries and a delivery log.