Privacy policy | SocialChat

Who we are

SocialChat is operated by SocialChat. We provide software that lets businesses answer their customers on WhatsApp, Instagram, Facebook Messenger, Telegram, TikTok, email and website chat from one inbox.

Two roles we play

For your own account (your name, email, team and billing) we decide how the data is used, so we are responsible for it. For the conversations, contacts and orders a business handles in SocialChat, that business decides what happens to the data and we process it on its behalf. If you messaged a business that uses SocialChat, please contact that business first about your data.

What we collect

Account details: your name, email address, password (stored only as a secure hash), business name, time zone and currency.
Data from connected accounts: when a business connects WhatsApp, a Facebook Page, Instagram, Telegram, TikTok, a mailbox or a store, we receive the messages, contact details and account identifiers needed to show conversations and send replies. Access tokens are stored encrypted.
Google Contacts: if you choose to connect a Google account, we read the names, email addresses, phone numbers, company and city of your saved contacts (read-only) and the email address of the Google account.
Content you add: notes, saved replies, documents for the AI assistant, products, orders and appointments.
Technical data: IP address, browser type and activity logs, used to keep the service secure and working.

How we use it

to provide the service: show conversations, deliver replies, run automations, campaigns and reports;
to secure accounts, prevent abuse and keep an activity log;
to bill for plans and send service emails such as sign-in links and invitations;
to answer your support requests.

We do not sell personal data, and we do not use your customers' conversations to advertise to anyone.

AI assistant

If a business turns on the AI assistant, the messages and knowledge needed to write a reply are sent to the AI provider that business has selected, only to generate that reply. Businesses can switch the assistant off at any time.

Google user data

SocialChat's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Contacts data only to create and update contacts in your own workspace. We do not use it for advertising, we do not sell it, and people cannot read it except where you ask us for support, for security, or where the law requires.

Who we share data with

service providers that host and run SocialChat (servers, storage, email delivery), under contract;
the platforms you connect, such as Meta, Google, Telegram and TikTok, to send and receive messages;
payment providers such as Stripe, when a business sends payment links;
AI providers chosen by a business, as described above;
authorities, when the law requires it.

Cookies

This website does not use advertising or tracking cookies. The SocialChat app uses only the cookies needed to keep you signed in securely.

How long we keep data

We keep account data while the account is open. Conversations and contacts are kept until the business deletes them or closes its account. After an account is closed we delete or anonymise its data within 30 days, except where we must keep records such as invoices by law.

Your rights

You can ask to see, correct, export or delete your personal data, and you can withdraw consent you have given, such as access to your Google contacts. See data deletion for how to remove your data, or email us.

Security

We use encrypted connections, store channel access tokens encrypted, keep each business's data separate, and limit what each team member can see by role.

Children

SocialChat is a business tool and is not meant for children under 16.

Changes to this policy

When we change this policy we update the date above, and for important changes we tell account owners by email.

Contact

SocialChat
Email: support@socialchat.pk