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Data deletion instructions

You can remove SocialChat's access to your accounts at any time, and ask us to delete the data we hold about you.

Last updated 1 October 2026

Delete your SocialChat account and data

Email support@socialchat.pk from the address you use to sign in, with the subject “Delete my data”. If you are the owner of a business account, tell us whether to delete the whole business account or only your own login.

We confirm the request by email and delete or anonymise the data within 30 days. Records we must keep by law, such as invoices, are kept only for as long as required.

Remove access to Facebook and Instagram

  1. In SocialChat, open Settings → Channels and disconnect the Page or Instagram account.
  2. On Facebook, go to Settings & privacy → Settings → Business integrations, select SocialChat and choose Remove.
  3. On Instagram, go to Settings → Apps and websites and remove SocialChat.

Removing the app stops SocialChat from receiving new messages from that account. To also delete the conversations we stored, send us the email above.

Remove access to WhatsApp

Disconnect the number in Settings → Channels, and in Meta Business Settings remove SocialChat from your WhatsApp Business Account's connected apps.

Remove access to Google Contacts

  1. In SocialChat, open Contacts and choose Disconnect next to Google Contacts. This also revokes our access with Google.
  2. You can also remove SocialChat at myaccount.google.com/permissions.

Contacts that were already imported stay in your workspace until you delete them or ask us to.

If you messaged a business that uses SocialChat

The business decides what happens to your conversation with it, so please ask that business first. If you cannot reach it, email us with the business's name and the phone number or account you used, and we will pass your request on. Read more in our privacy policy.

Contact

SocialChat
Email: support@socialchat.pk