Ibrahim
New order from Ahmii Baig
Fashion and retail
Answer size and stock questions, share new arrivals and take orders.
Catalogue and orders
24/7AI assistant on every plan
Answer every customer chat from one inbox.
SocialChat brings WhatsApp, Instagram, Messenger and website chat together, so your team replies faster and an AI assistant handles the routine questions, day and night.
- From PKR 420 a month
- 3 team members on Starter
- Every feature on every plan
Works with
- Messenger
- Telegram
- TikTok
- Website chat
One inbox
See every conversation in one place
WhatsApp, Instagram, Messenger, email and website chat arrive in the same list, with the customer's details and orders right next to the chat. Nobody has to switch apps or phones again.
Click a chat to open itTap a photo to switch chats
app.socialchat.pk/inbox
Inbox24 open
AllMineUnassigned
Ayesha Khan
WhatsApp · +92 300 ••• 4221
S SanaOpen
Hi! Is the maroon kurta available in medium?
10:41
AI Assistant
Yes, the maroon kurta is in stock in medium. It's Rs 3,450 and delivery to Karachi takes 2 to 3 days. Shall I place the order?
10:41
Yes please. Cash on delivery.
10:43
Sana took over the conversation
Sana
Done! Order #1042 is confirmed. You'll get the tracking number tomorrow.
10:45
Reply on WhatsApp…Send
Official connection
Connected through Meta, the official way
SocialChat links to WhatsApp Business, Instagram and Facebook Messenger through Meta's own sign-in and APIs. Press Continue with Facebook, choose the accounts to connect on Meta's screen, and your chats start arriving.
- You sign in on Meta's own screen. SocialChat never sees your Facebook password.
- Your number, Page and Instagram account stay in your own Meta business account.
- Meta bills its WhatsApp fees to you directly. We add nothing on top.
- Remove SocialChat's access at any time from your Meta settings.
SocialChat is an independent product that uses Meta's official APIs. WhatsApp, Instagram, Messenger and Facebook are trademarks of Meta Platforms, Inc.
What you get
Everything a busy chat team needs
One product with every tool included, from the first message to the paid order. Plans only differ in team size and monthly volume.
01
Shared inbox
Every chat from every app in one list, with an owner for each and nothing answered twice.
- Assignment
- Private notes
- Saved replies
Learn more
02
AI assistant
Answers from your own information, day and night, in the language the customer writes in.
- Your knowledge
- 24/7
- Hand-over
Learn more
03
Orders and payments
Create orders, send payment links and book appointments without leaving the chat.
- Orders
- Stripe links
- Bookings
Learn more
04
Campaigns
Send approved WhatsApp templates and broadcasts to exactly the right group of contacts.
- Templates
- Segments
- Broadcasts
Learn more
05
Automations
Tag, assign, reply or follow up automatically whenever a message or order matches your rules.
- Triggers
- Actions
- Follow-ups
Learn more
06
Reports and CRM
Track response times and volume, and keep leads, deals and contacts in one place.
- Response times
- Leads
- Deals
Learn more
7
channels, one inbox
Why SocialChat
One calm place for every customer conversation
When messages are spread across phones and apps, customers wait and promises get lost. SocialChat gives your team one shared place to answer, sell and follow up.
- Every channel in one shared inbox
- An assistant that knows when to hand over
- Orders and payments inside the chat
- Every feature on every plan
AI assistant
Answers at 2 a.m., in your customer's own words
Teach the assistant your prices, delivery rules and policies. It replies in the language the customer writes in, and hands the chat to your team when the customer asks for a person or when it isn't sure.
- Learns from your own documents
- Covers nights, weekends and holidays
- Clear hand-over to a real person
Teamwork
The whole team, one inbox, no double replies
Give every chat an owner, talk it over in private notes and answer common questions with saved replies. Everyone can see what is waiting and who is on it.
- Assign and reassign chats
- Private notes the customer never sees
- Roles for every person on the team
Sell in the chat
From question to paid order without leaving the conversation
Pick products from your catalogue, send a payment link or book an appointment while you chat. Past orders and conversations stay on the customer's profile.
- Orders and Stripe payment links
- Shopify and WooCommerce catalogues
- Appointment booking with staff calendars
Who it's for
Made for businesses that sell through chat
Shops, restaurants, clinics, schools and agents use the same inbox in their own way.
Restaurants and food
Take bookings and delivery orders, and send updates on the way.
Bookings and updates
Clinics and salons
Let clients book and reschedule appointments in a chat.
Appointments
Schools and academies
Answer admission questions and keep parents informed.
Enquiries and broadcasts
Real estate
Capture leads from ads and give every buyer the right agent.
Leads and assignment
Travel and tours
Share packages and confirm bookings with payment links.
Packages and payments
Getting started
Up and running in three steps
- 01
Create your account
Sign up with your email and choose a plan. Starter is PKR 420 a month.
- 02
Connect your channels
Link your WhatsApp Business number, Facebook Page and Instagram account, or add the website chat widget.
- 03
Start replying together
Invite your team, teach the assistant your answers, and reply to every customer from one place.
Pricing
Start small. Upgrade when your team grows.
Every feature is in every plan. You pay in rupees, by card or Easypaisa; Meta bills its WhatsApp template fees separately.
Starter
For small teams getting started on chat.
PKR420
≈ $1.50 / month
- 3 members
- 2 channels
- 1 workspace
- 200 AI replies a month
- 500 campaign messages a month
RecommendedGet Growth
Growth
For growing teams selling on several channels.
PKR10,920
≈ $39 / month
- 10 members
- 5 channels
- 3 workspaces
- 5,000 AI replies a month
- 10,000 campaign messages a month
Scale
For businesses with several brands and high volume.
PKR27,720
≈ $99 / month
- 50 members
- 20 channels
- 10 workspaces
- 50,000 AI replies a month
- 100,000 campaign messages a month
Custom
Everything unlimited, priced around the volumes you actually need.
Custom
priced for you
- Unlimited team members
- Unlimited channels
- Unlimited workspaces
- Unlimited AI replies
- Unlimited campaign messages
FAQ
Questions we hear often
Something else? Write to us at support@socialchat.pk
Can I use my existing WhatsApp number?
Yes. SocialChat connects through Meta's WhatsApp Business Platform, so the number is registered to your own Meta business account and stays yours. If the number is in the WhatsApp or WhatsApp Business app today, it is moved to the platform during setup.
Does Meta charge for WhatsApp messages?
Replies you send within 24 hours of the customer's last message are free. Messages you start yourself use an approved template, and Meta charges those per message directly to your own Meta account. Your SocialChat plan does not include or mark up Meta's fees.
Will the AI assistant reply to customers on its own?
Only if you switch it on, and only with what you have taught it. You choose when it works, for example outside office hours. It passes the chat to your team when the customer asks for a person, mentions a keyword you set, or when it isn't confident in its answer.
How many people can use one account?
The Starter plan includes 3 team members, Growth includes 10, Scale includes 50 and the Custom plan is unlimited. Everyone has their own login and role, so you control who sees conversations, contacts, orders and billing.
Can I bring in the contacts I already have?
Yes. Connect your Google account to import your Google Contacts, or add contacts yourself. When a saved number writes to you on WhatsApp, the chat appears under that contact's name.
How is my data protected?
Access tokens for your channels are stored encrypted, each business's data is kept separate, and every team member only sees what their role allows.
Bring every customer conversation into one place.
Start on the Starter plan, connect your first channel, and upgrade when your team grows.
- Channels in one inbox
- 7
- AI assistant on duty
- 24/7
- Built-in team roles
- 10
- A month to get started
- PKR 420